Refund & Returns Policy
Every ROOOAR. product is made especially for you once your order has been placed.
To reduce waste and unnecessary overproduction, we work with Gelato, one of the world's leading print-on-demand fulfillment partners. Because each product is manufactured specifically for each customer, we generally cannot accept returns or exchanges due to:
- Change of mind
- Ordering the wrong product
- Ordering the wrong size
- Providing an incorrect shipping address
Damaged, Defective or Incorrect Orders
Your satisfaction is very important to us.
If your order arrives:
- damaged,
- defective,
- incorrectly produced,
- or you receive the wrong item,
please contact us within 30 days of receiving your order.
Please include:
- your order number,
- a description of the issue,
- and clear photos showing the problem.
After reviewing your request, we will gladly arrange a replacement or refund where appropriate in accordance with Gelato's Quality Guarantee.
Lost Shipments
If your shipment appears to be lost during transit, please contact us within 30 days after the estimated delivery date.
We'll work with our fulfillment partner to investigate the shipment and arrange an appropriate solution whenever possible.
Contact
If you experience any issues with your order, we're here to help.
Email: